Sales Policy

Effective Date: December 26, 2024

At Mumu Paper Kids, we are dedicated to providing high-quality products and exceptional service. This Sales Policy outlines the terms under which we offer, sell, and deliver our products to ensure transparency and customer satisfaction. By purchasing from our website, you agree to the terms outlined in this policy.

1. Order Process

  • Placing an Order: Customers can place orders directly through our website, mumupaperkids.com. Please ensure all details, including shipping information, are accurate to avoid delays.
  • Order Confirmation: Once an order is placed, you will receive a confirmation email with order details. Please review the confirmation carefully.
  • Order Changes: Any changes or cancellations must be requested within 24 hours of placing the order by contacting our customer service team at info@mumupaperkids.com.

2. Pricing and Payment

  • Pricing: All prices are listed in USD and are subject to change without prior notice. Prices include applicable taxes unless otherwise specified.
  • Payment Methods: We accept major credit cards, debit cards, and other secure online payment methods as displayed at checkout.
  • Secure Transactions: All transactions on our website are encrypted and processed securely to protect your payment information.

3. Shipping and Delivery

  • Shipping Options: We offer multiple shipping options to suit your needs. Shipping charges are calculated at checkout based on the delivery address and shipping method chosen.
  • Delivery Times: Estimated delivery times are provided during checkout. Please note that delays may occur due to unforeseen circumstances.
  • Tracking: A tracking number will be provided once your order is shipped. You can monitor your shipment’s status through the carrier’s website.
  • Lost or Damaged Items: If your order is lost or arrives damaged, please contact us immediately for assistance.

4. Product Availability

  • Stock Levels: While we strive to maintain accurate stock information, product availability is subject to change. If an item is out of stock after you place an order, we will notify you promptly and provide alternative solutions.
  • Pre-orders: For pre-order items, estimated shipping dates will be provided on the product page.

5. Sales Promotions

  • Discounts and Offers: Promotional discounts and offers are valid only during the specified period and may not be combined with other promotions unless stated.
  • Clearance Sales: Clearance items are sold as-is and are not eligible for returns or exchanges.

6. Customer Support

For any issues related to your purchase, please contact our support team. We are committed to resolving customer concerns promptly and professionally.

7. Policy Updates

This Sales Policy may be updated from time to time to reflect changes in our operations or legal requirements. The “Effective Date” at the top of this page indicates the most recent revision.

Contact Information

If you have questions or need assistance, please contact us: